How Does Home Care Heroes Verify its Heroes?

The notion of introducing someone new into your everyday life can seem daunting for anyone, but that is especially so for someone who needs reliable disability support, or companionship. Whether you use non-medical care services for yourself, a loved one or a client, do you find yourself often frustrated by the endless rotation of support worker staff? Do you never seem to able to develop a special connection with anyone, or that they don’t understand you?

In this article, we provide some insight into the thorough vetting process conducted by our team to verify anyone before they come on board as a Hero.

It is of the utmost importance to us that all members of Home Care Heroes have peace of mind knowing that each and every one of our Heroes across the greater Sydney region, Newcastle and the Central Coast, Wollongong and the Illawarra region have all been carefully screened. Support should be a fulfilling, fun and motivational time for everyone involved. We do not bring onboard people who are just looking to get paid, we want people who are genuinely looking to help others and make the world a better, more inclusive place.

In order to become a Hero and join our community, a person must initially complete an online values test - to ensure their motivations, attitudes and values meet our standards. They also undergo a number of reference checks, police checks, and a Working with Children check (if they are to work with anyone under the age of 18).

Unlike many other support providers, Home Care Heroes also requires that people attend a face-to-face induction, which is currently being run via video conference sessions to remain COVID-19 safe.

Home Care Heroes also has in place a number of policies and procedures to be followed, such as the Heroes Code of Conduct – which outlines the expectations around professional conduct and the behaviour expected from all Heroes, such as acting with integrity, honesty and transparency. You can read more about the Heroes Code of Conduct by clinking on this link.

Our Heroes are here to help, and make genuine bonds of companionship. They understand that connecting with new people can be an extremely personal and sensitive experience, especially for someone who is new to receiving support. Our Heroes are patient, reliable, trustworthy, respectful and positive. They are everyday people (incredible people), members of society who are looking to make a positive difference for the future and help build more inclusive communities. An NDIS-approved provider, Home Care Heroes harnesses the power to community to help us on our mission to reduce social isolation. Sign up as a member today to find a fully vetted Hero in your local area who matches the same values and interests as you do, and experience for yourself why we have received over seventy 5-star reviews on Google reviews. What’s more, we believe it shouldn’t break your budget to get the support you need, so we offer a competitive $40 per hour flat rate including weekends and public holidays, with no extra fees.