Choice and Control in Home Care Services

Finding a support worker or home care can be a complex process simply because each person has individual needs and goals, which also may change over time. Every NDIS participant has an individual plan that lists their goals, such as participating in a local community activity or making friends. While the NDIS provides funding to eligible people based on these needs and goals, the choice and control of how the funded supports in your plan are used is completely in your hands. As an NDIS-approved provider, here is how Home Care Heroes further facilitates choice and control:

Choosing a Disability Support Worker for Yourself or a Family Member

When you sign up as a Member and post your first Mission, you can browse Heroes with a wide range of skills based throughout Sydney, Newcastle, Wollongong and the Central Coast NSW. You can choose a Hero in your local area, whose interests and skills align with what you need. Home Care Heroes places the choice and control of our disability support services in your hands, so you receive the support you need. Ultimately, you make the decision about who you want to work with, you decide what care you require, and you can communicate your expectations directly to the Hero right from the very beginning.

If you have found a Hero you like, you can choose to see that same Hero every week. Home Care Heroes understands that it can be especially frustrating having a different person arrive each time you require care, so we do not rotate staff endlessly like some other providers. You can choose to hire the same Hero regularly if you or your loved one are more comfortable seeing a familiar face – no need to repeat the same instructions over again to a different person every week! We believe in building genuine companionship through reliable, dedicated disability support services.

Find Quality Home Care Assistance for Your Client

If you are a support coordinator looking to connect an NDIS participant with a reputable support service, but still want to offer choice to your client, Home Care Heroes can help. We understand that connecting with new people can be an extremely personal experience. That’s why we have created a referral form where you can provide contact details for your clients who would prefer to take more control. We will then contact them to assist with setting up their profile and missions, so they can choose a Hero in their local area whose interests and skills align with what they need. Alternatively, you can make a referral by emailing us at hello@homecareheroes.com.au or call our top-rated customer service team on 02 8310 7531 8.30am-5.30pm Monday to Friday (live chat available on our website outside these times).

We have a diverse and substantial pool of Heroes for you to select from across New South Wales – including different ages, gender, cultural background, hobbies, skills, qualifications and interests. There are over 92 languages spoken by Heroes in our community, so you can choose someone that you’re comfortable with who speaks your language. Some of the common qualifications of our Heroes include a First Aid Certification, Cert III in Community Services, Aged Care or Disability Services or Bachelor Degrees including Nursing, Social Work, Psychology as well as Allied Health Professionals. All interests, qualifications, languages and training are listed on the individual Hero profiles for you to browse.

Home Care Heroes is on a mission to give everyone the opportunity to achieve their full potential, regardless of illness, disability or ageing. We provide personalised non-medical services to improve wellbeing and independence, and help members achieve their goals while building meaningful relationships. Home Care Heroes offers an affordable flat-rate regardless of time of day, weekend or public holiday, so you can fit more hours of support within your budget. Sign up now and see why we have over fifty 5-star ratings on Google.